Challenge

Hundreds of ERA payments are automatically imported into practice management software nightly but must be verified by employees. Some payments are ready to validate, but others must be validated manually.

Solution

Created an automation to securely remote into the client’s environment, log into the practice management system, and click “Submit” for the payments that have been automatically validated.

Results

Users can focus on anomalies and incomplete transactions, which are re-imported into the system for automated validation.